Rivo
Rivo Raises $26M Series A for Support Agents Measured on Closed Loops, Not Drafted Replies
CX agents that refund, reschedule, and re-provision inside systems of record with policy graphs and human gates only on high-liability paths.
Yifan Zhou · Berkeley dropout
“Drafting a reply is a feature. Closing the loop is a company—and that is the only metric we sell.”
“CX unit economics flip when agents act with audit trails—Rivo is that operating surface.”